Frequently Ask Questions

To help you understand our products and services better and facilitate an easy and fun user experience, we have put together a list of Frequently Asked Questions with their corresponding answers. In case your particular query or concern is not addressed in the below list, please feel free to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) for a quick response or visit our Contact Page for alternate ways to get in touch.


Q. How will my digital code be delivered?


A. After your payment is successfully processed, your digital code will be sent to the email address you provided when filling up the form for your preferred payment method.

Q. How long will it take for me to receive my digital code?

A. You will receive your digital code within a few seconds of us receiving your payment.
Q. I have not received my digital code! What went wrong?

A. Provided the payment was processed successfully, one of two things could have happened to your digital code. 

      1. 
Your code may have been delivered to the ‘Spam Folder’ of your Email Inbox. If yes, please mark it as ‘Not Spam’ to ensure future digital codes are received correctly.

      2. The email address you provided was incorrect. If this is indeed the case, you would have to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Are the digital codes you sell legal?

A. Yes, all our digital codes are 100% legitimate as they are sourced from authorized dealers. 

Q. Why are your digital codes cheaper than other sites?

A. We supply some of the gaming industry’s cheapest digital codes because we purchase them in bulk from licensed distributors. In addition to this, being a ‘web-shop’ that sells ‘digital codes’ only, we charge zero shipping/handling costs to our customers.

Q. How can I trust you?

A. Our web-shop is a member of the Webshop Trustmark Foundation – The world’s most widespread and trusted Trustmark for shops offering products and services via the internet. In addition to complying  with the laws and rules laid down by the Webshop Trustmark Foundation, we add a double layer of protection by encrypting your personal information during the payment process via a secure HTTPS connection.

Q. What console/platform is my digital code compatible with?

A. You can find information about a digital codes’ compatibility on the respective code’s web-page. If in case you are still unsure of any codes’ specifications, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) before making your purchase or visit our Contact Page for alternate ways to get in touch. 

Q. How can I activate my digital code?

A. For a step-by-step guide on how to activate your digital code please see our How it works page.

Please note that each digital code publisher has their own code redeeming procedures. If in case you are unsure of how to redeem your digital code, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My code is invalid or not working, what can I do?

A. For all ‘invalid code’ complaints please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My Gift Card and/or Membership code is ‘region locked’, how do I fix this? 

A. Most Gift Cards & Memberships are region locked and/or currency specific so please be sure to check the product image and description carefully before purchasing. Getting in touch with our support team will help clarify the problem and inform you about possible solutions. You may contact them via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Can I get my digital code delivered to my home address? 

A. No, unfortunately you can’t get your digital code home delivered. We only sell digital products that are available on online and are delivered digitally to your email address upon purchase. 

Q. I'm trying to place an order but I can’t seem to go past the payment page, can you help me?

A. This usually happens when you choose the credit card mode of payment. Many banks perform a security check when you make a payment online to prevent Credit Card Frauds like fraudulent charges and/or identity theft. This is usually done to protect the interests of ‘you’ their customer and often leads to annoying yet necessary barriers to you successfully completing a payment online. To help resolve this, you must contact your bank immediately and verify that it was indeed you who was trying to make the payment and request them to authorize it.

Q. I pre-ordered a game but didn’t receive the code?

A. Delivery of pre-ordered game codes are subject to the availability of the game (Check the game release date on the product page for an estimated time of delivery). There are however times when your code might already be available to you but you can’t activate it till the said game is released by its publisher in the market.

In case a game has already been released and you haven’t received your code or are unable to activate it, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. I accidentally bought the wrong product. Can I replace it or get a refund?

A. In the unfortunate event of accidentally buying a wrong product, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

For concerns and queries we’ve not covered in the above FAQs, please feel free to contact our Live Chat customer support team that are available 24 hours a day, 7 days a week. Visit our Contact Page for a complete list of ways you can contact us.

Helpdesk

If you have received the incorrect code or accidental purchased a digital code with country restrictions, please contact our helpdesk /  Live Chat available 24/7.

Click the 'Contact' link just below for full contact information. 

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Excellent service. I was sceptical to say the least but I took the plunge and will purchase again. (Also It's cheaper than most online retailers)

11/7/2018 1:39:00 PM

Wow way better than g2a no hasel good code worked first time ty

11/1/2018 2:40:07 PM

Excellent 5* service

10/20/2018 3:04:00 PM

100% genuine.

10/18/2018 11:19:49 AM

This is legit no scams

10/17/2018 8:13:37 PM

Super Fast & Cheap

10/13/2018 8:29:36 PM

BRILL SERVICE

10/11/2018 7:53:19 PM

Excellent service received

10/11/2018 3:47:51 PM

Value for money

10/10/2018 11:07:05 AM

Great website. Bought a 1 year subscription to ps plus and instantly got the code. No problems

10/5/2018 8:41:42 PM

Brilliant service, good security, very fast, Instant code received

10/1/2018 11:22:06 AM

Fantatic service recievd the codes immediately after payment

9/13/2018 8:01:39 PM

I was a bit sceptical at first as this was the cheapest place online, but after a few security checks a code came through and I have two happy children as the code works perfectly.

9/10/2018 10:38:41 PM

Fast service impressed by payment security . Would reccomend using this site

9/4/2018 2:46:09 PM

Great websites. Ordered assassins creed origins and the code was available instantly. It was also the cheapest price online. I would definitely recommend!

9/2/2018 2:08:37 PM

Exelent and fast service !!! Much obliged

8/13/2018 11:02:56 PM

Brilliant. Spoke 2 lisa on the 24/7 live chat as there was a mistake on my email address and it was resolved within seconds and i recieved my game code instantly. Defo reccomend buying from this site.

8/9/2018 6:51:01 PM

Got it pretty quickly, has everything it said. Good buy.

7/18/2018 7:14:15 PM

Very help full

7/4/2018 6:43:48 PM

Excellent will defo use again. Email with code came within minutes. Fantastic

6/16/2018 11:13:44 AM

Quick and easy purchase. Link sent straight to my email for £50 psn voucher. (Came as 2x£25 codes however) Both codes verified and worked no problems, 10/10

5/29/2018 1:20:17 PM

Good service keep it up!

4/1/2018 3:02:06 PM

Easy and fast

6/20/2017 12:23:04 PM

Fast Payment

5/21/2017 1:05:27 PM

I was a bit sceptical but it turned out to be the smoothest online shopping experience ever for me. I'm a very satisfied

2/15/2017 8:50:35 AM

Excellent

9/12/2016 8:13:48 PM